Get in Touch With Us
Got a question about one of the offshore sportsbooks we cover, spotted something that needs updating, or just want to tell us where we've got it wrong? This page explains how to reach the Offshore Sportsbooks team and what happens once your message lands with us.
Ways to Get In Touch
Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it in person. We don't run a call center or live chat, so email keeps everything in one place and lets us give your question proper attention rather than a rushed reply.
A quick line on what your message is about — a review correction, a general question, a partnership enquiry — helps us route it to the right person and get back to you sooner rather than later.
What We Can Help With
- Questions about our reviews — If you want more detail on how we scored a particular book, whether it's a listing under our non-GamStop casino coverage or one of the sportsbooks ranked on this site, ask and we'll point you to the relevant section.
- Corrections and accuracy flags — Bonus terms, licensing details and payout methods at offshore books change often. If you've noticed something on mylvad.com that looks outdated, incorrect, or no longer matches what an operator advertises, tell us. We rely on readers to help keep our pages current.
- Content suggestions — If there's a sportsbook, market, or banking method you think deserves coverage, let us know what you'd like to see.
- Partnership and business enquiries — If you represent a sportsbook or a related business and want to discuss working with us, introduce yourself and explain what you have in mind. Commercial relationships never determine how we rank or review an operator.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward appropriate support, though the fastest route is always the resources listed below.
What Happens After You Write to Us
Every message is read by a person, not a bot. We aim to respond within a couple of working days, though enquiries that need fact-checking against an operator's current terms can take a little longer. If your question relates to a specific sportsbook's bonus terms, payout speed, or licensing, we'll check our research before replying rather than guessing.
We're not able to intervene in disputes between a reader and an offshore sportsbook — these operators sit outside US regulation, so there is no US regulator or ombudsman we can escalate a complaint to on your behalf. What we can do is make sure our own coverage of that book is accurate, and update it if your experience suggests it needs revisiting.
Before You Write In, a Few Things Worth Knowing
Offshore Sportsbooks is an independent review and comparison site. We research and rank offshore sportsbooks on factors like odds quality, market coverage, bonus terms, payout speed, and banking options, but we don't operate any sportsbook ourselves, hold customer funds, or process bets. Questions about your account, a pending withdrawal, or a bonus credited to your balance need to go directly to the sportsbook in question through their own support channel — we simply don't have access to account-level information.
It's also worth remembering that every book listed on this site is licensed offshore — typically in jurisdictions such as Curaçao, Panama, or Costa Rica — and operates outside US state regulation. That means none of the consumer protections you'd get from a licensed US operator (segregated funds, a state regulator to complain to, guaranteed payout timelines) apply here. Betting with an offshore book is a personal decision that carries added risk, including the possibility of delayed or refused payment, and readers should check their own state's laws before signing up anywhere we review.
If You Need Support Rather Than Information
If gambling has stopped being fun or is causing problems for you or someone close to you, please reach out to the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore sportsbooks often have lighter responsible gambling tools and self-exclusion options than regulated US operators, so it's worth building your own limits before you need them, rather than relying on the book to set them for you. Our contact inbox is not a crisis line and isn't monitored around the clock, so please use the helpline first if you need immediate support.
Ready to Send Your Message?
Whatever brings you to this page — a correction, a question, an idea, or feedback on something we've published — we'd genuinely like to hear it. Email us at [email protected] and we'll follow up as soon as we can.
All betting involves the risk of losing money, and nothing on mylvad.com should be read as a guarantee of any outcome. Our content is intended for adults aged 21 and over in locations where offshore betting is not prohibited by local law.